Marketing and Intelligence

• Ongoing Service Reviews – Service reviews are conducted frequently to ensure we provide customers the expected level of service.
• Ongoing Market Rates Reviews – Reviews of rates must be taken into consideration in reference to the desired Cargo and available capacity to onward destinations. A discussion of rate adjustments and frequency of reviews is essential.
• Periodic Statistical Export Information – Once target destinations are determined, export volume statistics are available to identify those commodities exported by country pairs.
• Ongoing Operational Feedback – Operational feedback relating to cargo terminal and ramp operations changes are provided as a means of reducing operations costs at all ports.
• Positive / Negative Feedback from Customers & Suppliers – In an effort to ensure ongoing communication is maintained, customer / supplier feedback is provided.
• Promotional Program Development – Promotional materials and programs are vital to ongoing support and customer service awareness.
• Investigation of Competitor Uplift Utilization – Competitor uplift space utilization will be analyzed to ensure pricing accuracy and achievements of our objectives.
• Special Commodity Promotion – Programs for the promotion of unaccompanied luggage, pet transport, and human remains will be addressed as yield improvers.